Shop Policy

Shop Policy

please read our shop's policy before purchasing

PRE-LOVED CLOTHING QUALITY 
All clothing is used, unless otherwise noted. Some of our inventory is 100+ years old and age-related wear is inevitable despite careful preservation. Any issues or damages will be noted in the product’s description however, it is possible there are issues which we may overlook. We apologize for this. Each item’s condition will be rated on a scale of 1-5 (please remember this rating is subjective). Photos enable zoom, please review images and descriptions carefully. Full Circle Vintage considers all clothing gender-neutral and for this reason we will not categorize or label any item as either men’s or women’s. However, all questions about individual products are welcome, please don’t hesitate to reach out we are happy to help!

CLEANING + ALTERATIONS 
All items are steamed/washed or both. Some items which cannot be either steamed or washed are sprayed with a non-toxic fabric disinfectant. Certain items require mending, altering or re-working. Any alteration that we are aware of will be noted in the description. Some alterations have happened before acquisition, and we may overlook these changes, for the most part issues + fixes will be noted in our description.

SHIPPING
We require a minimum order amount of $40 to qualify for shipping. This is due to the high cost of shipping from Canada. As a small business, it is simply not feasible for us to ship orders less than this minimum amount.  Qualifying orders are shipped through Canada Post as a Regular Parcel TM and will contain a tracking number. If you require express shipping please contact us. If there are any issues or delays with your order,  we will contact you. Please don’t hesitate to reach out if you have any questions about this policy.

PROCESSING TIME
After payment is cleared, your purchase will begin preparation before delivery/shipment. Items are cleaned, packaged, and handled with care. Typical turnaround before your purchase is sent to the post office will be within 1-2 days. If there are any issues or delays with your order, we will contact you.

CURBSIDE PICKUP
All items are available for curbside pickup at our shop located at 1334 Wyandotte Street East in Windsor, Ontario. Please choose a pick-up date and time before checking out. Choosing “local pickup” at the checkout 
enables an automatic 15 percent discount. Typical turnaround before your purchase is ready for pick up is 1-2 days. If there are any issues or delays with your order, pick up date or time, we will contact you.

DELIVERY
All items are available for delivery for no additional charge if address is located within the City of Windsor.  Typical turnaround before your purchase is ready for delivery is 1-2 days Please choose a delivery date and time before checking out. If there are any issues or delays with your order, delivery date or time, we will contact you. 

RETURN POLICY
Please shop carefully and ask questions prior to purchasing as all sales are considered final. However, we are flexible and exceptions to this rule apply dependent on an individual’s case. If you absolutely require a refund send us a note, the most we can offer is an in-store credit or coupon code. You will be required to return the item (see below).

RETURN SHIPPING
Buyer is responsible for shipping costs to return their purchase. Shipping costs are non-refundable. Please include tracking information / insurance to guarantee that we will receive your returned item.

CANCELLED ORDERS
Did you accidentally make a purchase? Please contact us within 24hrs to cancel this order. If you fail to contact us right away, the order may get shipped.

GIFT CERTIFICATES
Have a physical gift card that you’d like to use online? Send us a note and we will give you a code to use. All expiry dates on GCs apply

HAVE issues, concerns,questions or compliments about your order?

don't hesitate to send us a note